Cancellation & Refund Policy

Last updated: November 12, 2026

Customer satisfaction is paramount at RioClick (operated by SRL INFOMEDIA PRIVATE LIMITED). We offer an easy, hassle-free return and refund experience.

1. Order Cancellation

• You can cancel your order anytime before it has been dispatched from our warehouse by going to My Orders or by contacting our support team.
• For prepaid orders cancelled prior to dispatch, a 100% full refund is initiated immediately to your original payment method.

2. Returns & Replacements (7-Day Policy)

• We offer a 7-day easy return window starting from the day your package is delivered.
• Eligible reasons include: damaged product received, defective item, missing components, or incorrect product delivered.
• Items must be unused, in original condition, and accompanied by the original brand tags and packaging.

3. Refund Processing & Timelines

• Once the returned product is picked up and inspected by our warehouse team, your refund is approved within 24 to 48 hours.
• Prepaid orders (UPI, Cards, Net Banking): Refund is credited back to your original source account within 3 to 5 business days.
• Cash on Delivery (COD) orders: Refund is issued directly to your verified bank account via IMPS/NEFT or credited to your RioClick Wallet as per your preference.

4. Grievances & Return Support